Refunds & Returns Policy for the Little Art School Charity

At Little Art School Charity, we’re committed to making your experience with us as enjoyable and straightforward as possible.

To help keep things clear, we have two separate refund and return policies—one for purchases made through our Online Shop, and another for Online Art Course Sign-Ups.

Please read the section that applies to your purchase to understand your rights and options.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at finance@littleartschool.co.uk. If your return is accepted, we will send you an acknowledgement email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You bear the cost for the postage return, unless the item is faulty.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds – Unused items ONLY

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at onlinecourse@littleartschool.co.uk. If your return is accepted, we will send you an acknowledgement email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You bear the cost for the postage return, unless the item is faulty.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds – Unused items ONLY

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellations

If you cancel the service within the initial time period, the cancellation fees are as follows:

Full Payment – Refund will only be giving for those items returned unopened and unused.

Monthly Payment Plans

Examples of Refunds and Cancellation Fees, based on current pricing, which is subject to change and the Customer should always check the latest information on the Website.

	Cancelled Lesson 1 to 10	Cancelled Lesson 11 to 20	Cancelled Lesson 21 to 30
12 Month Payment Plan – Monies Owed for items not returned	4 Monthly payments*, plus £20 cancellation fee	8 Monthly payments*, Plus cancellation fee of £20	12 monthly payments, No cancellation Fee
9 Month Payment Plan – Monies Owed for items not returned	3 Months payments*, plus £20 cancellation fee	6 Month payments*, plus cancellation fee of £20	9 months payments, No cancellation fee

*Excluding payments already made

Where Items ARE returned, unopened and unused, any refund will relate to the outstanding period for that specific Term.

	Cancelled Lesson 1 to 10	Cancelled Lesson 11 to 20	Cancelled Lesson 21 to 30
12 Month Payment Plan – Monies Owed for items returned	Remaining months of first 4 payments plus £10 cancellation fee	Remaining months of payments 5 – 8 plus £10 cancellation fee	Remaining months of payments 9 – 12 plus £10 cancellation fee
9 Month Payment Plan – Monies Owed for items returned	Remaining months of first 3 payments plus £15 cancellation fee	Remaining months of payments 4 – 6 at plus £15 cancellation fee	Remaining months of payments 7 – 9 plus £15 cancellation fee

Example One

12 Month Payment Plan

Term 1 and 2 materials have been delivered, customer cancels in month 6, but does not return any items – 0 Refund and outstanding balance of months 7 and 8, plus £20 cancellation fee.

Example Two

12 Month Payment Plan

Term 1 and 2 materials have been delivered, customer cancels in month 7, but returns the items unused and unopened – Refund of Months 5, 6 & 7 and cancellation fee of £10